We are seeking a dedicated and customer-focused Customer Service Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer queries via phone, email, or in person

• Provide accurate information about products and services

• Resolve customer complaints efficiently and professionally

• Maintain customer records and update account information

• Collaborate with other departments to ensure customer needs are met

Requirements:

• High school diploma or equivalent; higher education is a plus

• Previous experience in customer service is preferred

• Strong communication and problem-solving skills

• Basic computer skills (MS Office, CRM systems, etc.)

• Friendly, patient, and professional demeanor