We are looking for a proactive and customer-focused Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and positive experience with our products or services.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner

• Resolve customer complaints and issues with empathy and efficiency

• Track and report recurring customer feedback to help improve services

• Assist in implementing strategies to enhance customer satisfaction

• Maintain accurate records of customer interactions

Requirements:

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Previous customer service or client-facing experience preferred

• Ability to work well in a team and under pressure

• Familiarity with CRM systems