Customer Relations Officer  
Ravi Group of Companies   More jobs from this company

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Job Title:   Customer Relations Officer
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   Female
Age:   20 to  years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   PKR 30,000 to 35,000 per Month
Apply By:   Nov 10, 2024
     
     
 
Job Description:
  • Interacting with customers to understand and address their needs and improving satisfaction levels.
  • Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.
  • Working closely with the customer service team to manage, monitor and improve processes and relationships.
  • Providing customer service feedback to management teams in order to develop strategies and train employees.
  • Liaising with other company departments to resolve customer-related issues.

Company Information
 
Company Name:  Ravi Group of Companies
Company Description:
pRavi Exchange Company is the most advanced and trusted Exchange Company in the field of money transfer, currency exchange and inward/outward remittances. One of the most unique features of Ravi Exchange is the availability of the current currency rates to the users, which is almost rare on the web from Pakistan. These rates are provided through the courtesy of Ravi Exchange Company (Pvt) Ltd. which are updated round the clock. The purpose of providing most updated information on our portal is to facilitate our valued users and for the justification of visitors./p

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