Job Title: |
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Customer Relations Officer |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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Female |
Age: |
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20 to years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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1 Year |
Salary Range: |
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PKR 30,000 to 35,000 per Month |
Apply By: |
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Nov 10, 2024 |
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Job Description: |
- Interacting with customers to understand and address their needs and improving satisfaction levels.
- Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.
- Working closely with the customer service team to manage, monitor and improve processes and relationships.
- Providing customer service feedback to management teams in order to develop strategies and train employees.
- Liaising with other company departments to resolve customer-related issues.
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Company Information |
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Company Name: Ravi Group of Companies Company Description: pRavi Exchange Company is the most advanced and trusted Exchange Company in the field of money transfer, currency exchange and inward/outward remittances. One of the most unique features of Ravi Exchange is the availability of the current currency rates to the users, which is almost rare on the web from Pakistan. These rates are provided through the courtesy of Ravi Exchange Company (Pvt) Ltd. which are updated round the clock. The purpose of providing most updated information on our portal is to facilitate our valued users and for the justification of visitors./p
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