Team Lead - Contact Center  
Abacus Consulting   More jobs from this company

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Job Title:   Team Lead - Contact Center
Category:   Client Services
Total Positions:   6
Job Location:   Lahore
Gender:   No Preference
Age:   22 to 30 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 90,000 to 100,000 per Month
Apply By:   Jun 19, 2024
     
     
 
Job Description:

You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

Team Management:

  • Lead, coach, and mentor a team of customer service representatives.
  • Conduct regular team meetings to communicate goals, updates, and best practices.
  • Provide ongoing feedback, performance evaluations, and support professional development.

Requirements:

  • Bachelor’s degree in business, Communication, or a related field.
  • Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Ability to analyze data and make data-driven decisions.
  • Knowledge of contact center technologies and customer relationship management (CRM) systems.
  • Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits:

  • Permanent Position
  • 2 Rotational Off days
  • EOBI
  • Medical Life Insurance IPD + OPD
  • Annual , Casual and Sick Leaves
  • Provident Fund
  • Annual Increment and Bonus (Performance based)

Company Information
 
Company Name:  Abacus Consulting
Company Description:
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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