| Job Title: |
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Team Lead - Contact Center |
| Category: |
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Client Services |
| Total Positions: |
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6 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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22 to 30 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Less than 1 Year |
| Salary Range: |
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PKR 90,000 to 100,000 per Month |
| Apply By: |
|
Jun 19, 2024 |
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| Job Description: |
You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.
Team Management:
- Lead, coach, and mentor a team of customer service representatives.
- Conduct regular team meetings to communicate goals, updates, and best practices.
- Provide ongoing feedback, performance evaluations, and support professional development.
Requirements:
- Bachelor’s degree in business, Communication, or a related field.
- Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Ability to analyze data and make data-driven decisions.
- Knowledge of contact center technologies and customer relationship management (CRM) systems.
- Strong problem-solving skills and the ability to handle high-pressure situations.
Benefits:
- Permanent Position
- 2 Rotational Off days
- EOBI
- Medical Life Insurance IPD + OPD
- Annual , Casual and Sick Leaves
- Provident Fund
- Annual Increment and Bonus (Performance based)
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| Company Information |
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Company Name: Abacus Consulting
Company Description:
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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