The Front End Engineer is responsible for implementing the configuration design for our digital conversion solutions to ensure that we are properly tagged, designed and tested before we go live. This role is a key technical delivery position working with both the internal development teams as well as key contacts within the client’s development organization. This position performs QA and test functions within the organization to support new and existing client executions. This position will take a key role in rolling out new product features on client executions. This individual will also be tasked with determining simpler, more automated ways of deploying and delivering our solution to increase ease of configuration and improve productivity. 

Principal duties and responsibilities: 

• Act as primary technical contact between client and Nuance for assigned accounts during the Implementation/Launch phase
• Responsible for setting up and creating client configurations, business rules and system settings in Nuance administration tool for new/existing customers
• Become the technical subject matter expert for all client sites
• Document Business Requirements Documents for new launches
• Perform hands-on technical troubleshooting on a daily basis for configuration set up on both internal/external sites
• Develop test case scenarios for all phases of launch and internal product releases
• Provide daily production assistance and QA support to site developers
• Create client implementation packages for each launch which include JavaScript tags, div container placement, data pass, and set sale elements
• Assist with customer deployments by coordinating across Solutions, Operations, Client Services, Product Management and Development groups
• Configure and test JIRA tickets for new/existing client base
• Support the rollout of all new features and technology on client sites within the production environment
• Assist with coordination of implementation priorities and work flow
• Evaluate, define, improve and document department and implementation processes
• Configure our solutions on client sites using Javascript, XML, HTML and CSS
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing