| Job Title: |
|
Contact Centre Executive |
| Category: |
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Client Services |
| Total Positions: |
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35+ |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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18 to 50 years |
| Minimum Education: |
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Higher Secondary School Certificate/Intermediate/A-Level |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 40,000 to 40,000 per Month |
| Apply By: |
|
Jan 11, 2019 |
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| Job Description: |
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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| Required Skills: |
| Customer service,Multi-Tasking,Stress tolerance,customer focus,Building Relationships,,Problem analysis and problem solving,Verbal and Written Communication Skills,Interpersonal Savvy |
| Company Information |
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Company Name: Axis Recruitment Ltd
Company Description:
Axis Recruitment Limited is one of the leading providers of health and social care recruitment services. We have a rich history of working with leading organizations and representing candidate needs efficiently. Our experience coupled with our proactive approach enables an "exceptional vision". We provide and cater for temporary, contract and permanent staff within our sector.
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