Job Responsibilities:

To carry out communication activities, calling customers, pitching company’s services and closing deals, securing leads, increasing sales through effective telemarketing, tracking and storing customer and sales related information while working within a dynamic team playing the role of an effective team member.

Job Duties:

Primary duties for the role of the call center executive include:

• Analyzes existing customer database to retrieve and use customers’ information.
• Makes calls to potential clientele including local and overseas market.
• Complies by the established policies and plans of the department. 
•  Receives calls (if required) and provides information whenever required.
• Ensures task completion and meets targets assigned by the team lead / call center executive.
• Generates leads and efficiently strikes sales deals.
• Keeps track of calls, calling data, updates customer database on regular basis.
• Verifies information provided by the customers.
• Markets and sells company services through cold calling.   
• Coordinates with team lead, team members at various regional/country offices as well as head office.
• Maintains communication equipment vigilantly and reports potential problems or any issues occurring instantly. 

Pre Requisites

Minimum Qualification

O/A levels, Graduate, Masters

Minimum Experience

1 year experience is preferable, however, fresher are encouraged to apply.

Skills Required

·        Excellent proficiency in English 

·         Outstanding communication skills

·         Excellent grip on MS Office tools

·         Know-how of handling telecommunication tools and equipment 

·         Ability to meet targets

·         Effective team player

Benefits

•  Salary increment as per policy
• Bonuses and incentives
• Career growth opportunities
• Personnel development plans
• In-house and premium training opportunities
•  Prayer’s break
• Friendly work environment
• Conducive for career development