A Multi National firm is looking for an energetic individual to fill the position of Project Manager – Call Centre IT.Excellent Salary structure, environment and perks. Apply today to be considered.

Job Requirements

• Demonstrable experience with handling entire implementation cycle for Software’s in a call Centre environment
• Experience with systems such as ERP, CMS and CRM systems. This includes field mapping, defining rules for triggering integration, designing error handling conditions and logic, and guaranteed delivery rules.
• Creation of user acceptance testing scripts based on project scope and functional design documents.
• Overall project management for projects including managing time-line, agreed to scope, budget and collective inputs and tasks of a project team that includes the company and customer resources.
• Managing change control / change management discussions with customers to ensure that scope, budget and timeline are controlled with regard to changes vs. the original project scope definition.
• Execution of end customer training programs within the context of a specific project.
• Coordinating and management release of software changes to production.