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Job Title:		Business Center Executive
Category:		Client Services
Job For:		Student/Alumni
Total Positions:		1
Job Location:		Gujranwala
Gender:		Both
Minimum Education:		Bachelors
Career Level:		Experienced Professional
Minimum Experience:		1 Year
Salary Range:		PKR 0 to 0 per Month
Apply By:		Oct 15, 2015

Job Description:

Job Description:

Handle operational activities over customer care service sale counters.
Practice and implement customer handling skills.
Welcome, guide and manage each walk-in customer when in the role of Floor Greeter.
Manage walk-in customers according to the assigned counter or assigned role.
Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.
Take ownership and ensure timely resolution of customer complaints.
Coordinate and follow-up with multiple stake holders for issue resolution.
Understand and implement the CC policies procedures in practice and spirit.
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.
Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention.

Essential Skills:

Good communication skills
Proficiency in MS Office Suite
Good interpersonal skills
Strong Relationship management skills
Excellent Ability to work under stress
Excellent Ability to work under stress

Company Information

Company Name: Jazz
Company Description:

Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,

Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.

Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.