| Job Title: |
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Customer Service Representative |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Female |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years3 Years |
| Salary Range: |
|
PKR 30,000 to 35,000 per Month |
| Apply By: |
|
Apr 30, 2023 |
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| Job Description: |
- Query receiving from all mediums i.e., UAN and Social Media and provide accurate, professional and satisfactory responses to their queries and concerns.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Generation of Query through CRM.
- Generation of warranty claims, if arises.
- Build sustainable relationships and engage customers by taking the extra mile.
- Making sales and mature queries from those customers who are just calling for the information only.
- After the end of the call, CCRs are responsible for recording details in MS-Excel based call log sheet.
- CCRs are responsible to be well aware of those services rates which are fixed, along with the other charges applicable.
- Upon inquired by the customer, CCR should be informing the rates accurately within no time. T
- he preliminary technical knowledge of the services should also be handy.
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| Company Information |
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Company Name: ARAR Group
Company Description:
pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing rm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p
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