Job Title: |
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Customer Service Executive / Manager |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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Male |
Age: |
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25 to 40 years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year8 Years |
Salary Range: |
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PKR 20,000 to 35,000 per Month |
Apply By: |
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Apr 25, 2023 |
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Job Description: |
- Managing incoming calls and customer service inquiries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer calls, E-mails, Text messages , Whatsapp messages
- Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
- Managing Inventory on website(s)
- Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
- Provide Returns/Exchange solution to customers (Update XLS sheets and dashboard)
- Co-coordinating daily deliveries with production manager.
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Follow-up on orders from production till delivery
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Company Information |
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Company Name: Brisk Company Description: Brisk
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