Job role: Communications and Engagement Manager

Responsibilities:

• Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction
• Plan and manage the design, content, and production of online marketing materials
•  Work with different departments to generate new ideas and strategies
• Work closely with product and data departments to implement and measure new engagement strategies
• Write copy for communication, engagement and marketing strategies
• Help users use our services efficiently. Identify and remove roadblocks in user journey
•  Test differemment communication, engagement and marketing strategies and improve performance of these strategies
• Develop and implement marketing and communications campaigns and strategies and monitor their success
•  Define, measure, report and improve key performance indicators for each communications channel
• Determine strategic communications campaigns that will help further organizational goals
• Oversee the creation of marketing and communications collateral to ensure that it is consistent with the organization's brand
• Write and deliver internal/external newsletter on a monthly basis

Requirements:

• Bachelor’s degree in marketing, communications, journalism, public relations or relevant field
• Outstanding written and verbal communication skills
• A minimum of Fresh to 3 years’ experience in a marketing/communications role
• Proven experience creating targeted content is advantageous
• Strong knowledge of communication practices and techniques
•  Must be able to multitask and work well under pressure
• Excellent organizational and leadership abilities
• Up to date on industry trends and able to stay ahead of the curve