• We are looking for confident, well-spoken, and talented individuals to answer phone calls for our UK-based clients.
• We are partners with one of the largest taxi companies in London.
• We are ideally looking for UK return candidates. However, all applicants who demonstrate good communication skills and some knowledge about London and its geography will be considered.
• Outkom Enterprises is unparalleled in offering financial and job stability.
• Our office is located in the ARFA Software Technology Park with state-of-the-art infrastructure and technology.

Main Duties:

• Handling inbound calls, customer bookings, reservations, and inquiries.
• Managing travel and journey-related issues of our customers via a real-time dispatch and tracking system.
• Achieve and maintain all performance, productivity, and quality targets set by the management.

Essential Requirements:

• Strong command over Spoken-English (British Accent Preferred).
• Excellent verbal and written communication skills.
• Computer literate with good keyboard skills.
• Call center and/or customer service experience.
• Must be able to work unsociable hours/shifts.
• Punctuality, discipline, and integrity.

Preference will be given to candidates having:

• Taxi or similar travel booking experience.
• Customer service experience in UK-based call centers.
• Working knowledge of any cab dispatch system.
• Lived in the UK for 2-3 years.

Perks:

• Paid annual holidays.
• Fixed basic salary.
• Performance-based bonuses.
• Paid training period.
• Conducive work environment.