Billing Responsibilities
• Prepare customers’ bills and mail to customers.
• Review invoices to identify any errors before invoice delivery.
• Compile and maintain documents and records of all billings.
• Process and monitor bills related credit memos.
• Initiate and establish new procedures in billing tasks.
• Improvise existing billing procedures to avoid the recurrence of errors.
• Update all billing procedures.
• Monitor online payments, credit card or bank transfer payments.
• Handle billing inquiries from the customers.
• Manage aged bills and inform customers regarding payments.
• Maintain and update customers’ database.
• Prepare monthly or periodic reports of all billings.
• Assist the accounts department in preparing account statements and financial reports. Collection Responsibilities
• As a collections/arrears/debt recovery officer you will be responsible for recovering outstanding debt from our customers
• Review accounts that are behind on their payments to determine appropriate action
• Answer customer inquires
• Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
• Achieve monthly targets and Key Performance Indicators
• Liaise with sales and operation teams to resolve customer queries/complaints
KNOWLEDGE & SKILLS
• Excellent numeric skills
• Able to follow processes and recommend improvements
• Computer literate including a good knowledge of Excel and Word
