Technical Support Engineer  
Finja   More jobs from this company

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Job Title:   Technical Support Engineer
Category:   Product Management
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   BS(CS)
Career Level:   Entry Level
Minimum Experience:   Fresh2 Years
Apply By:   Dec 15, 2020
     
     
 
Job Description:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our clients. You will diagnose and troubleshoot problems and provide timely support.


Responsibilities:



  • Consult with clients and ensure required information is provided in a proper manner

  • Diagnose and troubleshoot technical issues

  • Understanding queries to quickly respond to root of the problem

  • Talk clients through a series of actions, either via phone, email until a solution is achieved

  • Properly escalate unresolved issues to appropriate internal teams

  • Refer to internal database to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prepare accurate and timely reports


Requirements



  • Proven work experience as a Technical Support Engineer

  • Ability to diagnose and troubleshoot technical issues

  • Excellent problem-solving and communication skills

  • Hands on experience in MySQL Database


Education:



  • BS(CS)


Experience:



  • 1-2 Years


Working Hours:



  • Candidate must be willing to work according to evening shift (3 PM-11 PM)


Fresh candidates are also encouraged to apply.


Company Information
 
Company Name:  Finja
Company Description:
FINJA, founded by veterans of the tech and banking industry, is a new Fintech in the payments space of Pakistan. FINJA aims at providing the payments industry with innovative payment methods and move towards creating multiple ecosystems that will drive the masses towards digital payments and hence help to achieve the goal of financial inclusion.
FINJA is working towards bringing different tier merchants onto the payments space by providing multiple payment solutions and connecting them with existing banks and payment networks. This will in turn allow for a 360-degree digital payment solution which will allow conventional banking and branch less banking customers to not only hold their funds in bank accounts and wallets but also spend electronically at their regular merchant locations free of cash or high transaction fees, leading to a truly cashless environment.

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