Floor Supervisor (Call Center)  
Call Central USA   More jobs from this company

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Job Title:   Floor Supervisor (Call Center)
Category:   Operations
Total Positions:   1
Job Location:   Karachi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   Oct 20, 2020
     
     
 
Job Description:
  • Manage Team, deliverable and constantly work to improve KPI's.Responsible to run smooth day to day shift and its related operations.
  • Manage floor, adherence to set SOPs and defined policies with a SLA driven approach.Work on Team motivation and bonding.
  • Responsible for the implementation of processes set by the management /Clients.
  • Share and analyze reports to provide complete operational visibility.
  • Coordinate with Asst Manager/Manager to evaluate tasks and ensure implementation through constant monitoring Make recommendations and share feed back improvise if needed in the existing processes.
  • Participate in coaching, reviews and training assessments of shift personnel in conjunction with site manager for constant improvement.
  • Work closely with management to achieve team and department goals
  • Handle escalated calls when required and take care of difficult scenarios when necessary
  • Function as Client Services Representative when needed
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals
  • Build solid productive relationships with all levels of leadership and support teams
  • Resolve operational and interdepartmental problems quickly
  • Coordinate with support department. For successful delivery of assigned tasks.
  • Training new hires on product knowledge.
  • Any task assigned by the management
  • Responsible for information security tasks within own work scope.

Competencies:

  • Good communication (oral and written) and analytical skills
  • Strong customer orientation
  • Excellent spreadsheet (MS Excel) and data analysis skills
  • Good arithmetic skills with an aptitude for numerical analysis
  • Excellent interpersonal and team skills
  • Motivation and ambition to excel
  • Drive to learn and grow

Company Information
 
Company Name:  Call Central USA
Company Description:

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