| Job Title: |
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Call Center Manager |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Age: |
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28 to 45 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
|
Department Head |
| Minimum Experience: |
|
5 Years8 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 3, 2020 |
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| Job Description: |
- Provide guidance, team members and learning and counseling for the team.
- Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
- Working with HR and Recruitment drive the recruitment & selection of team and their trainings.
- Contribute to the design and implementation of Change Programmers and Projects which impact the Call center
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Seize opportunities to upsell products when they arise
- Incorporate a value culture, process and evaluation processes for quality standards and representative targets for success
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment
- Manage massive volumes of inbound and outbound calls in a timely manner
- maintaining up-to-date knowledge of industry developments and involvement in networks
- Provide customized, highest quality customer support
- Giving support to sales executives
- Managed the analysis and implementation of projects.
- Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
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| Company Information |
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Company Name: Jagah Online
Company Description:
ppJagahonline is a product of Hundred Alpha Pvt. Ltd. Hundred Alpha Pvt. Ltd. is a joint venture between Hatch Techs Pvt. Ltd., a Dubai based company and E-Creatorz, a leading software house in Pakistan. The company is providing a cloud based solution by the name of "Hundred Alpha" to bridge the gap and promote the use of advancement in technology in the real estate industry. The platform provides a turn key solution for property management, property listing, scheduling, book keeping and advertising for the real estate industry stakeholders./p/p
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